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GDPR Compliance

What is GDPR?

A law related to the governance of processing the personal data of the citizens of the European Union (EU) and the European Economic Area (EEA).

Why is Miholearn Bound By GDPR?

Miholearn’s services are available to customers worldwide, including the European Union.

 

Our platform stores the conversations shared by users and their customers which are forwarded to the communication by the user. We refer to those as Threads/Tickets in the form of an email.

 

In case a customer extends an invitation to their team members inside their workspace, the team members get access to those threads/tickets. 

 

We also store the live chat data happening on the website where Miholearn’s JavaScript code is pasted by the users at their own will.

 

The user of Miholearn also has the ability to build a knowledge base, a set of available responses for their customer’s queries which can be removed by the user from Miholearn at any given moment.

What Are Threads and Live Chats?

Email conversations being forwarded inside our platform are referred to as threads.

 

Conversations happening via the widget that you place on your website using the JavaScript code provided to you at Miholearn are included in live chat.

Data Removal Process

The user has the control and ability to delete all pieces of information from Miholearn.

 

The user also possesses control over the deletion of their workspace. Once deleted, Miholearn does not have control over retrieving it in any way. 

User Rights Provided By GDPR

Here is a list of rights under GDPR that you must consider:

 

  • The right to amend, access, and receive copies of personal data. Users have the right to ask you to send a copy of their personal data. A file with this data can be downloaded from your account.
  • The right to erase data. User has the right to ask you to delete their personal data. The user’s data can be erased very easily.
  • Limitations on data processing.
  • The right to object to the processing of personal data.
  • The right to data portability.It is possible to move the user’s data to another place upon request. 

 

Please get in touch with us at [email protected] to access these rights.

The GDPR requires us to answer within 30 days. We’ll do our best to reply at the earliest.